CEO Bob Jordan, the company is taking numerous measures to reduce the possibility of upcoming operational meltdowns, including a $1 billion investment in enhancing and maintaining its IT systems.
After Southwest Airlines outdate crew-scheduling system crashed over the busy holiday season, more than a dozen senators crucial an explanation from the airline.
As we continue to concentrate on increasing capabilities to offer quick benefits for you, our valued clients, the recent cutoff will assist our initiatives to strengthen our processes and technology, according to CEO Bob Jordan.
This entails outgoing more over $1 billion of its yearly operating budget on purchases, upgrades, and maintenance of IT systems.
Jordan wrote in the letter that Southwest Airlines has already “mitigated risks in the immediate term” to prevent more operational disruptions. In order to “analyse the occurrences and offer thoughtful instruction on future measures,” the organisation is currently putting forth more effort.
After the winter monsoon over the Christmas weekend passed, the majority of airlines resumed operations. However, due to Southwest Airlines technological shortcomings, personnel and aircraft were out of place for a long period of time. It took the carrier eight days to recover.
Jordan claims that in order to “conduct a report of the existence and give instruction of further mitigating measures for us to consider,” the airline is working with Oliver Wyman, a third-party international aviation consulting organization.
The company’s board of directors also established an operations review committee, according to the company’s newly assigned CEO, to aid management in understanding the issue and directing the company’s reaction.
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